LungNAV
Every eligible patient gets a call. Your team takes it from there.
LungNAV is an optional AI patient scheduler for LungIQ. It calls patients on your ranked worklist, explains lung cancer screening in plain language, prepares them for their shared decision-making visit with a doctor, PA, or nurse practitioner, then hands them to your scheduling team.
Hi, this is the automated scheduling assistant for Community Health. Thanks for calling back.
I don’t do well in tight spaces. I had an MRI once…
A CT scanner is different from an MRI. It’s a large open ring, not a closed tube, and the scan takes only a few seconds.
The outreach gap
Finding eligible patients is half the job
A ranked list only saves lives if someone works it. In our LungIQ validation at a rural health center, only 27% of patients called were reached, and the site had no reminder system for shared decision-making visits. Most programs have the same bottleneck: not enough staff hours for the calls.
Too many calls, too few hours
Reaching one patient can take several attempts. Navigators spend their day dialing instead of helping the patients who said yes.
Missed visits
Screening requires a shared decision-making visit before the scan. Without reminders, patients who said yes still slip through.
Questions before commitment
Most patients have never heard of lung screening. They want the basics, like what the scan is and whether it is covered, before they book.
How LungNAV works
From ranked list to booked visit
Step 1 · Worklist
Starts from your LungIQ list
LungNAV works the queues you choose, top-down by probability, within the calling hours you set. A text first lets each patient know a call is coming.
Step 2 · The call
A clear, plain-language conversation
It introduces itself as an automated patient scheduler, explains screening and what to expect at the shared decision-making visit, and answers common questions. Voicemails ask only for a call back.
Step 3 · Handoff
Your team takes it from there
When the education is done, LungNAV hands the patient to your call center or nurse navigators with a call summary. Your team calls back to confirm details and book the visit.
Hear the whole call
74 supported languages- Afrikaans
- Arabic
- Armenian
- Assamese
- Azerbaijani
- Belarusian
- Bengali
- Bosnian
- Bulgarian
- Catalan
- Cebuano
- Chichewa
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Filipino
- Finnish
- French
- Galician
- Georgian
- German
- Greek
- Gujarati
- Hausa
- Hebrew
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Irish
- Italian
- Japanese
- Javanese
- Kannada
- Kazakh
- Korean
- Kyrgyz
- Latvian
- Lingala
- Lithuanian
- Luxembourgish
- Macedonian
- Malay
- Malayalam
- Mandarin Chinese
- Marathi
- Nepali
- Norwegian
- Pashto
- Persian
- Polish
- Portuguese
- Punjabi
- Romanian
- Russian
- Serbian
- Sindhi
- Slovak
- Slovenian
- Somali
- Spanish
- Swahili
- Swedish
- Tamil
- Telugu
- Thai
- Turkish
- Ukrainian
- Urdu
- Vietnamese
- Welsh
A heads-up text, then a call that answers real worries and connects Marcus to the scheduling team.
Demonstration calls for a fictional health center and patients, with AI-generated voices. Select any line to jump to it.
Clear boundaries
What LungNAV does, and what it never does
LungNAV does
- Text patients first so they know a call is coming
- Make first-contact calls from your LungIQ worklist, in 70+ languages
- Explain lung cancer screening in plain language
- Prepare patients for their shared decision-making visit with a doctor, PA, or nurse practitioner
- Leave privacy-safe voicemails that ask only for a call back
- Hand interested patients to your call center or nurse navigator team, with a call summary
LungNAV never
- Diagnoses, gives medical advice, or recommends treatment
- Presents itself as a person, nurse, or clinician
- Replaces the shared decision-making visit
- Leaves health details in a voicemail
- Keeps calling after a patient opts out
Compliance
Built for how patient calls are regulated
Always discloses it is automated
Every call opens by identifying LungNAV as an automated patient scheduler calling for your organization.
Consent and opt-out
Your health system provides consent to contact its patients, and every opt-out is honored.
70+ languages
Patients hear the call in their preferred language.
Handoff to your team
After education, patients go to your call center or nurse navigators, who call back to schedule. Clinical questions always go to staff.
HIPAA-compliant cloud
Runs in Oatmeal Health's HIPAA-compliant cloud under a signed BAA.
Privacy-safe voicemails
Messages ask only for a call back, with no health details.
A text before every call
Patients get a heads-up text first, so the call is expected, not a surprise.
Your calling hours
You set the windows when LungNAV calls and texts.
Call summaries
Each handoff includes what the patient asked and what they chose.
Who uses LungNAV
More reach, without more staff
Community health centers
Work the full LungIQ list even when there is no staff to spare for outreach.
LungIQ for FQHCsHospitals and imaging centers
Reach and prepare referred patients so more of them arrive for their visit and scan.
Hospitals and imagingBuilt on LungIQ
LungIQ finds the patients. LungNAV reaches and prepares them. Your team confirms eligibility and books the visit.
Explore LungIQGet started
Reach every patient on your list
Hear a sample LungNAV call and see how patients are handed to your team.
LungNAV supports outreach and scheduling. It does not provide medical advice. Screening eligibility is confirmed by your clinical team, and screening follows a shared decision-making visit.